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Customer Survey

Dear Customer,

We believe that our customers’ feedback is essential for improving ourselves further.

In view of the above, we would love to know about your experience with us and how we can improve our services further.

Please take out a minute to fill the short form below.

Best regards,
Habib Metropolitan Bank Ltd.

Sr. No.	Question	Feedback
1.	BRANCH BANKING SERVICES: Please share how satisfied you are with our branch banking services

		i. Cleanliness & overall environment	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		ii. Efficiency of counter services	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		iii. Staff’s behavior & appearance	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		iv. Are you satisfied with the Bank’s fair treatment with its customers	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		v. Features explained to you at the time of availing products / services	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		vi. Clear & easy to understand information available about our products & services	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		vii. Would you like to recommend HABIBMETRO to a friend /relative or business associate? Please rate how strongly you would recommend on a scale of 1-10; (1 being the lowest & 10 being the highest)	12345678910
Suggestion (if any)

Sr. No.	Question	Feedback
1.	DIGITAL BANKING & ADC SERVICES: Please rate your satisfaction with our Digital Banking and Alternate Delivery Channels.
		i. Debit Card	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		ii. ATM Services	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		iii. Mobile App	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		iv. Web Banking	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		v. SMS Alerts	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		vi. WhatsApp Service	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		vii. E-Statement Service	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		viii. Would you like to recommend HABIBMETRO Digital Banking to a friend /relative or business associate? Please rate how strongly you would recommend on scale of 1-10; (1 being the lowest & 10 being the highest)	12345678910
Suggestion (if any)

Sr. No.	Question	Feedback
1.	Are you satisfied with HABIBMETRO's Roshan Digital Account and its features?	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
2:	How was your experience when opening Roshan Digital Account with HABIBMETRO's online portal?	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
3:	How was your experience with our Internet Banking and Mobile App?	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
4:	Was the information provided by HABIBMETRO regarding Roshan Digital Account and its various features/products like Roshan Apni Car, Roshan Apna Ghar and Roshan Samaaji Khidmat clear and easy to understand?	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
5:	Are you satisfied with the support provided by HABIBMETRO's RDA Support Team & Contact Center?	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
6:	How likely are you to recommend HABIBMETRO Roshan Digital Account to your peers colleagues/friends/family members; please rate the likelihood of your recommendation on a scale of 1-10 *(1 being the lowest & 10 being the highest)*	12345678910

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